Contact

Many of your questions can be answered in our FAQs. If you have additional questions about the plan, feedback or concerns, please select how we can help below. If you have questions about your account or other privileged matters, please call or write us using the contact information on this page.

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For security reasons, account numbers and social security numbers should not be sent via this form. Please call or write us using the contact information on this page for account specific questions.

Looking for account specific scholarship information?

Call us directly at 1.800.445.4723, option #5, and mention that the Match the Promise Foundation awarded the student a matching scholarship or tuition grant to receive account specific information.

General information on the scholarship program can be found at MatchThePromise.org.

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Phone or Fax:

Phone: 1 (800) 445-4723, option #5

Fax: 1 (800) 519-4652, option #5

Service center hours:

Monday– to Friday, 8am–6pm CT central time

Applications:

PO Box 44306
Jacksonville, FL 32231-4306

Payments & Fees:

PO Box 44306
Jacksonville, FL 32231-4306

Correspondence:

PO Box 44305
Jacksonville, FL 32231-4305

Overnight Mail:

6735 Southpoint Drive South
Suite 300
Jacksonville, FL 32216