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Many of your questions can be answered in our FAQs. If you have additional questions about the plan, feedback or concerns, please select how we can help below. If you have questions about your account or other privileged matters, please call or write us using the contact information on this page.

Phone or Fax:
P: 1.800.445.GRAD (4723),
option #5
F: 1.800.519.4652, option #5

Service center hours:
Monday–Friday, 8am–6pm CT

PO Box 44306
Jacksonville, FL 32231-4306

Payments & Fees:
PO Box 44306
Jacksonville, FL 32231-4306

PO Box 44305
Jacksonville, FL 32231-4305

Overnight Mail:
6735 Southpoint Drive South
Suite 300
Jacksonville, FL 32216