Contact
Many of your questions can be answered in our FAQs. If you have additional questions or feedback about the plan, please select how we can help below or call or write us using the contact information on this page. For security reasons, account numbers and Social Security numbers should not be sent via this form.
Phone or Fax
Phone: 1 (800) 445-4723, option #5
Fax: 800-519-4652, option #5
Service Center Hours
Monday– to Friday, 8am–6pm CT central time
Applications & Payments
PO Box 44306
Jacksonville, FL 32231-4306
Correspondence
PO Box 44305
Jacksonville, FL 32231-4305
Overnight Mail
6735 Southpoint Drive South
Suite 300
Jacksonville, FL 32216
customerservice@texastuitionpromise.com
Account numbers and Social Security numbers should not be sent by email.
Outreach
For outreach opportunities including presentations and webinars, please call 512-463-7570.